Idukki
Reviews

Reviews that actually read like content.

Verified-buyer product + company reviews. Photo + video. AI summaries + reply drafts. Google Seller Ratings. Customer surveys. An AI assistant on top — and the same UGC + DAM as your shoppable galleries underneath.

Start collecting Talk to reviews team

  • +27%

    PLA CTR with stars

  • 4.1×

    UGC from loyalty

  • 2.4×

    In-email submission

  • < 8s

    Review → live on PDP

Product reviews

4.9

Based on 3,561 reviews

+312 photos
ReviewsQuestion

Jennie K.

Verified Customer

Results

PoorExcellent

Value for money

PoorExcellent

Capture · Video first

One nudge. Photo, video or text — customer picks.

Idukki sends the right format request based on AOV, SKU type and past behaviour. Premium-AOV buyers get the video CTA; repeat buyers get the one-tap star. Submission rate keeps climbing.

  • Branded landing page · no app install
  • Front-camera + rear-camera + library upload
  • Auto-trim + auto-subtitle on submission
  • Rights consent baked into the form
  • Verified-buyer chain attached to every asset
Video first

Collection flow

From order → verified review on Google in five steps.

Built for compliance: only verified buyers, every consent captured, every moderation action audit-logged.

  1. Step 1

    Verified purchase

    Trigger off the order event. Only buyers can review — no Trustpilot-style open submissions.

  2. Step 2

    In-email form

    Customer submits star + photo + caption inside Gmail / Yahoo via AMP-for-Email.

    2.4× submit rate

  3. Step 3

    SMS / WhatsApp follow-up

    A nudge 7 days later for the 60% who didn't respond to email.

  4. Step 4

    Moderation + AI tagging

    Auto-flag spam, profanity, off-brand. Tag SKU, sentiment + topic from photos and text.

  5. Step 5

    Live on PDP + Google

    JSON-LD rich result + Google Seller Ratings sync. Same data feeds Idukki widgets.

Capabilities

Nine pillars. One platform.

AI Assistant

Ask anything about your reviews.

Reviews + UGC + survey data sit in one warehouse. The assistant answers in natural language with charts your team can paste straight into a deck.

  • "Compare BFCM 2025 vs 2024 by 5-star count"
  • "Which SKUs are seeing rising 1-star sentiment?"
  • "Draft replies for every 1- or 2-star review from last week"
  • "Summarise themes in this season's reviews for the brand brief"
AI Assistant
Ask a question or select one belowAI
Compare my store's performance for the last two Black Fridays.
You received more 5-star reviews this BFCM period, with praise for product quality and design.
Black Friday Review Ratings Comparisonfrom reviews

2022

2023

  • 1 star
  • 2 stars
  • 3 stars
  • 4 stars
  • 5 stars

Google Seller Ratings

Stars on the PLA. +27% CTR average.

Idukki is a path to Google Customer Reviews qualification — your reviews populate the stars on Shopping ads, the Knowledge Panel and organic snippets.

  • 30-review threshold pacing
  • JSON-LD AggregateRating + Review
  • Hreflang-aware per-locale stars
  • Survives schema migrations
Google Seller Ratings
Googlehealthy drink

Ad · frootyfresh.com

Frooty Fresh – Healthy Drinks

4.9 rating · 670 reviews
Frooty Fresh – Healthy Drinks·Review Summary
5
84%
4
9%
3
4%
2
2%
1
1%

Alani M.

SOURCE: idukki.io

Customer Surveys & Reports

Order #172343

Thank you, Anna!

How was your experience?

😡🙁😐🙂🤩

How would you like us to improve?

"I enjoyed using your website but wish you offered a same-day delivery."
Survey Insights121 Responses
😡
🙁
😐
🙂
🤩
Completion rate 92.4%Abandoned 10

Surveys

Emoji-first surveys, after every order.

Closed-loop feedback that doesn't feel like a survey. Emoji rating + one open field. Aggregated by SKU, delivery zone, campaign, payment method — feeds the same dashboard as reviews + UGC.

  • Sent automatically on the order-delivered event
  • WhatsApp, SMS, email or in-app — pick by ICP
  • Topic clustering on free-text fields
  • Tag responses as positive / neutral / negative for routing
  • Webhooks to Klaviyo, Salesforce, Gorgias on submission

Smart curation

Find the right UGC asset in three clicks.

Filter by dominant colour, person presence, engagement, conversion or caption keyword. Combine filters, save them as a named view, and the right tiles surface to PDP, email, ad or signage — automatically.

Library filters

  • Dominant colour12 swatches
  • Includes personPrivacy-aware
  • Tagged productPer SKU
  • EngagementTop 5% only
  • Star rating≥ 4★
  • ConvertedLast 30d
  • Caption mentionsCustom keywords
  • AI quality score0–100 score

Dominant colour

142896471531982134738413528

Inspired by what works elsewhere — Yotpo's "Dominant Color" + "Includes Persons" filters were the original. Idukki adds AI quality score + caption-keyword + converted-in-last-30d as native columns.

AI Tagging Assistant

@layered_lounge · 3 days ago

"Spring refresh — new linen layers and gold rings."

6 suggested SKUs

  • Linen utility jacket

    $148

    96%

  • Stack ring (gold)

    $95

    91%

  • Carafe + 4 tumblers

    $68

    74%

  • Knit weekender bag

    $220

    71%

  • Velvet lipstick

    $26

    42%

  • Trail runners

    $159

    38%

+161% PDP conversion · cohort of stores running smart-curated UGC vs. raw feeds

UGC × Email

Drop user-generated proof into every transactional email.

Abandoned cart, browse abandonment, post-purchase, win-back — Idukki injects matched UGC into your existing Klaviyo, Listrak, Bloomreach or Postmark templates. Real customers. Real moments. Higher conversion than any stock-photo template.

  1. Step 1

    Cart abandoned

    Shopper added a product but didn't check out. Klaviyo / Listrak / Bloomreach fires the trigger.

  2. Step 2

    Pull matching UGC

    Idukki returns the top 3 user posts featuring the abandoned SKU — already rights-cleared.

    Auto-matched

  3. Step 3

    Inject into the email

    A pre-built block embeds the UGC carousel + star rating + creator handle into your existing template.

  4. Step 4

    Customer sees real proof

    Real people, real product, no stock photography. Click-through rates jump 1.8–3.1× on the merged variant.

  5. Step 5

    Back to PDP

    Cart restored + UGC tile pinned above the buy box for the recovered session.

YYourbrandinbox.preview

Hey Mira — still thinking it over?

See how 3 customers wear yours.

★ 4.9@
★ 4.9@
★ 4.9@

Linen utility jacket

$148 · in your cart

3 in stock

UGC + cart powered by Idukki

+2.4× CTR

vs. plain cart reminder · 11-store cohort

Where it fits

Six email moments. Same UGC engine.

  • 1
    +

    Abandoned cart

    Pair the unfinished SKU with 3 user posts of someone wearing/using it. +2.4× CTR vs. plain reminder.

  • Browse abandonment

    Top 6 UGC posts from the category they were browsing. Works even when no SKU was added.

  • Order #4012
    Linen blazer
    →

    Post-purchase

    Show what others paired the same item with. Drives repeat purchase + UGC submission in one flow.

  • 60
    Fresh UGC

    Win-back / lapsed

    Fresh UGC from the last 60 days, prioritised by their last-purchased category. Re-activates dormant lists.

  • Verified buyer
    Leave a review →

    Order confirmation

    Verified-buyer badge + invite-to-review block, with sample UGC inline so they know what "good" looks like.

  • 🎁

    Loyalty + birthday

    Member-only UGC + a personalised pick. Higher engagement than discount-only emails.

Works with Klaviyo, Listrak, Bloomreach Engagement, Postmark, Customer.io, Iterable, Braze, and any ESP that accepts dynamic image blocks or AMP-for-Email. See the integrations directory for the full list.

Video guides

Watch how teams actually run Idukki.

Eight short, screen-recorded walkthroughs — from first install to advanced playbooks. Each one in under eight minutes.

All categories

Plays with your stack

Already on Feefo, REVIEWS.io or Yotpo? Idukki sits on top.

Idukki is the UGC + shoppable-video + DAM layer that lives next to your reviews engine. Keep your verified-buyer flow. Add galleries, video, AI tagging, attribution and a single rights workflow across both.

Switching from a legacy review platform? See the 30-day migration plan or the integrations directory. Want to white-label the stack? Talk to partnerships

4-min setup1,400+ brands37 KB runtime5.0 G2

Stop renting six tools. Ship one.

Spin up your first widget in 4 minutes. Migrate from Bazaarvoice, EmbedSocial, Tolstoy or Videowise in a day. Your CFO will love us. Your CRO already does.

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  • SOC 2 + GDPR

Where Idukki ships

Same data model. Every surface a shopper meets.