Idukki
FAQ

Answers, in plain English.

30 of the most-asked questions, grouped into 8 themes. Still don’t see your answer? Open chat or email hello@idukki.io.

platform

The platform

What Idukki is and what you get on day one.

  • What exactly does Idukki do?
    We aggregate UGC across 13 channels, auto-tag products with AI, clear rights, embed shoppable layouts, and attribute revenue per layout. One platform, every module included on every plan — pricing is simply banded by your monthly widget impressions.
  • How is Idukki different from Bazaarvoice, Yotpo, or Tolstoy?
    Single runtime instead of stitched-together acquisitions. Every module included on every plan — instead of per-source, per-export and tier-gated surcharges stacked on top. 37 KB widget instead of multi-megabyte iframes. Owned attribution instead of black-box dashboards.
  • How fast can we get started?
    Drop a single embed snippet, paste an Instagram handle, hit Generate — your first widget is live in 4 minutes.
  • What platforms do you support?
    Shopify, Shopify Plus, WooCommerce, BigCommerce, Wix, Webflow, Framer, Magento, custom HTML and headless / Composable storefronts.

pricing

Pricing + plans

Plans, billing, contracts.

  • How does impression-based pricing work?
    Your plan is set by how many widget impressions you serve each month — free up to 5,000, then 10,000 / 20,000 / 50,000 paid bands, and custom above that. Every feature is included in every band; you only move up a tier when your traffic does. No per-source or per-export add-ons.
  • Is there a free plan?
    A 14-day free trial on every paid plan. Plus a permanent free tier on every public tool (Instagram feed generator, hashtag feed, Google Reviews widget, social aggregator, link-in-bio, QR collector, A/B significance, UGC quiz, widget speed checklist).
  • Annual vs monthly billing?
    Annual is 20% cheaper. Multi-year contracts available on Enterprise.
  • Do you offer agency or multi-brand pricing?
    Yes. Meaningful discounts at 3+ brands, custom packaging on the agency programme.
  • How do you bill?
    Stripe (card + ACH) for self-serve plans. Procurement-friendly billing (invoice + NET-30/60) on Enterprise.

integrations

Integrations

Where Idukki fits in your stack.

  • Does Idukki work on Shopify?
    Yes — listed on the Shopify App Store. Theme app blocks, native cart, inline product hotspots, order webhook attribution.
  • Does Idukki work with Klaviyo?
    Yes. Klaviyo dynamic-content blocks pull the latest UGC by category, refreshed per send. Direct webhook integration.
  • Does Idukki support GA4 + Meta CAPI?
    First-class. Per-widget revenue and conversion events flow as native GA4 events and Meta CAPI conversions without any extra wiring.
  • What about headless / Composable?
    Every layout renders as a hydrated React component or a server-rendered HTML payload from the API. We ship Next.js, Remix, Hydrogen, Astro and SvelteKit examples.

rights

Rights + compliance

Rights management, GDPR, CCPA, DSA.

  • How does rights management work?
    Auto-DM the creator → wait for explicit consent → record a tamper-evident audit row. 38% conversion median, multi-language across 28 locales.
  • Are you GDPR + CCPA compliant?
    Yes. EU SCCs + UK IDTA pre-filled. Right-to-be-forgotten + access requests answered in under 72 hours. DPA available under NDA in minutes.
  • What about the EU DSA?
    Article 16 notice-and-takedown SLA, trusted-flagger workflow, transparency-report generator — all built in.
  • Can my legal team review the audit log?
    Yes. Per-asset audit trails are exportable as JSON, signed PDF, or W3C Verifiable Credentials.

security

Security + trust

Compliance certifications, SSO, audit logs.

  • Are you SOC 2 compliant?
    SOC 2 Type II, audited annually. Report available under NDA in minutes.
  • Do you offer SSO + SCIM?
    SAML 2.0 + OpenID Connect, SCIM 2.0 user provisioning on Enterprise.
  • Where is data hosted?
    EU (Frankfurt), US (Virginia), AP (Sydney). Pinned per workspace, never replicated cross-region.
  • Do you have an incident response policy?
    Severity-1 acknowledgement under 15 minutes. Public post-mortems within 5 business days. Cyber-insurance $10M.

experiments

A/B testing + analytics

How we measure what works.

  • How does your A/B testing work?
    Welch z-test for binary outcomes, sequential MAB for traffic allocation. Auto-promotes winners and retires losers.
  • How do you handle attribution?
    Per-widget UTMs reconciled against Shopify/Woo/BigCommerce order webhooks into one revenue ledger. Per-layout, per-variant, per-creator revenue.
  • Can I export the data?
    CSV exports on every plan. BigQuery, Snowflake and Redshift direct exports on Enterprise.

ai

AI features

AI tagging, moderation, synthetic video.

  • How does AI product tagging work?
    A two-pass Claude vision model. Pass 1: low-cost detection. Pass 2: high-precision recognition against your SKU set. Auto-accepts above 80% confidence; queues below for review.
  • What languages does moderation support?
    Toxicity + hate + NSFW + IP scoring across 28 languages.
  • Can I bring my own model?
    On Enterprise, yes. We can fine-tune a private head on top of the base model with 500+ labelled examples from your library.

support

Onboarding + support

Getting live and getting unstuck.

  • How long does onboarding take?
    Most teams ship their first widget in 4 minutes. Migrating from an incumbent (Bazaarvoice, Yotpo, Tolstoy) takes a single day on the same-day adapter.
  • What support do I get on the trial?
    Same in-app chat as paying customers. Median response time under 15 minutes during EU + US business hours.
  • Do you offer onboarding + migration help?
    Free on Pro + Enterprise. Pay-once onboarding sprint available on the Starter plan.
4-min setup1,400+ brands37 KB runtime5.0 G2

Stuck?

A real human is faster than a search box.

In-app chat replies under 5 minutes during EU + US business hours. Status of a ticket? Email support@idukki.io and we’ll surface it.

  • No credit card
  • Cancel anytime
  • SOC 2 + GDPR

Where Idukki ships

Same data model. Every surface a shopper meets.