Answers, in plain English.
30 of the most-asked questions, grouped into 8 themes. Still don’t see your answer? Open chat or email hello@idukki.io.
platform
The platform
What Idukki is and what you get on day one.
What exactly does Idukki do?
We aggregate UGC across 13 channels, auto-tag products with AI, clear rights, embed shoppable layouts, and attribute revenue per layout. One platform, every module included on every plan — pricing is simply banded by your monthly widget impressions.How is Idukki different from Bazaarvoice, Yotpo, or Tolstoy?
Single runtime instead of stitched-together acquisitions. Every module included on every plan — instead of per-source, per-export and tier-gated surcharges stacked on top. 37 KB widget instead of multi-megabyte iframes. Owned attribution instead of black-box dashboards.How fast can we get started?
Drop a single embed snippet, paste an Instagram handle, hit Generate — your first widget is live in 4 minutes.What platforms do you support?
Shopify, Shopify Plus, WooCommerce, BigCommerce, Wix, Webflow, Framer, Magento, custom HTML and headless / Composable storefronts.
pricing
Pricing + plans
Plans, billing, contracts.
How does impression-based pricing work?
Your plan is set by how many widget impressions you serve each month — free up to 5,000, then 10,000 / 20,000 / 50,000 paid bands, and custom above that. Every feature is included in every band; you only move up a tier when your traffic does. No per-source or per-export add-ons.Is there a free plan?
A 14-day free trial on every paid plan. Plus a permanent free tier on every public tool (Instagram feed generator, hashtag feed, Google Reviews widget, social aggregator, link-in-bio, QR collector, A/B significance, UGC quiz, widget speed checklist).Annual vs monthly billing?
Annual is 20% cheaper. Multi-year contracts available on Enterprise.Do you offer agency or multi-brand pricing?
Yes. Meaningful discounts at 3+ brands, custom packaging on the agency programme.How do you bill?
Stripe (card + ACH) for self-serve plans. Procurement-friendly billing (invoice + NET-30/60) on Enterprise.
integrations
Integrations
Where Idukki fits in your stack.
Does Idukki work on Shopify?
Yes — listed on the Shopify App Store. Theme app blocks, native cart, inline product hotspots, order webhook attribution.Does Idukki work with Klaviyo?
Yes. Klaviyo dynamic-content blocks pull the latest UGC by category, refreshed per send. Direct webhook integration.Does Idukki support GA4 + Meta CAPI?
First-class. Per-widget revenue and conversion events flow as native GA4 events and Meta CAPI conversions without any extra wiring.What about headless / Composable?
Every layout renders as a hydrated React component or a server-rendered HTML payload from the API. We ship Next.js, Remix, Hydrogen, Astro and SvelteKit examples.
rights
Rights + compliance
Rights management, GDPR, CCPA, DSA.
How does rights management work?
Auto-DM the creator → wait for explicit consent → record a tamper-evident audit row. 38% conversion median, multi-language across 28 locales.Are you GDPR + CCPA compliant?
Yes. EU SCCs + UK IDTA pre-filled. Right-to-be-forgotten + access requests answered in under 72 hours. DPA available under NDA in minutes.What about the EU DSA?
Article 16 notice-and-takedown SLA, trusted-flagger workflow, transparency-report generator — all built in.Can my legal team review the audit log?
Yes. Per-asset audit trails are exportable as JSON, signed PDF, or W3C Verifiable Credentials.
security
Security + trust
Compliance certifications, SSO, audit logs.
Are you SOC 2 compliant?
SOC 2 Type II, audited annually. Report available under NDA in minutes.Do you offer SSO + SCIM?
SAML 2.0 + OpenID Connect, SCIM 2.0 user provisioning on Enterprise.Where is data hosted?
EU (Frankfurt), US (Virginia), AP (Sydney). Pinned per workspace, never replicated cross-region.Do you have an incident response policy?
Severity-1 acknowledgement under 15 minutes. Public post-mortems within 5 business days. Cyber-insurance $10M.
experiments
A/B testing + analytics
How we measure what works.
How does your A/B testing work?
Welch z-test for binary outcomes, sequential MAB for traffic allocation. Auto-promotes winners and retires losers.How do you handle attribution?
Per-widget UTMs reconciled against Shopify/Woo/BigCommerce order webhooks into one revenue ledger. Per-layout, per-variant, per-creator revenue.Can I export the data?
CSV exports on every plan. BigQuery, Snowflake and Redshift direct exports on Enterprise.
ai
AI features
AI tagging, moderation, synthetic video.
How does AI product tagging work?
A two-pass Claude vision model. Pass 1: low-cost detection. Pass 2: high-precision recognition against your SKU set. Auto-accepts above 80% confidence; queues below for review.What languages does moderation support?
Toxicity + hate + NSFW + IP scoring across 28 languages.Can I bring my own model?
On Enterprise, yes. We can fine-tune a private head on top of the base model with 500+ labelled examples from your library.
support
Onboarding + support
Getting live and getting unstuck.
How long does onboarding take?
Most teams ship their first widget in 4 minutes. Migrating from an incumbent (Bazaarvoice, Yotpo, Tolstoy) takes a single day on the same-day adapter.What support do I get on the trial?
Same in-app chat as paying customers. Median response time under 15 minutes during EU + US business hours.Do you offer onboarding + migration help?
Free on Pro + Enterprise. Pay-once onboarding sprint available on the Starter plan.
Stuck?
A real human is faster than a search box.
In-app chat replies under 5 minutes during EU + US business hours. Status of a ticket? Email support@idukki.io and we’ll surface it.
- No credit card
- Cancel anytime
- SOC 2 + GDPR