Conversational commerce
The conversational commerce maturity model: where you actually are, and where you need to be
A five-stage rubric (Level 0 chatbot → Level 4 autonomous co-shopper). Self-assess in 15 minutes. Designed to be printed and taken to a board meeting.
Rohin Aggarwal1 min read
#maturity-model
#strategy
#self-assessment
#flagship
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